Pelorus helps providers, payers and financial services firms grow revenue, modernize operations and put AI to work, through hands-on advisory and the products that carry it forward.
Average return on investment
Year-over-year revenue growth
Reduction in operating costs
Minimum return on investment
Industries
Led by operators from Providence, U.S. Bank, Optum, PeaceHealth, Qualtrics and Nike. Engagements start with the operation as it runs today and end with measured results, a working system and, where it helps, a product that keeps the gains in place.
Run the work better.
Choose and adopt the right technology.
Put the work into software.
Each product was built to solve a real challenge, drawn from our strategy and operating experience. Each has its own team and brand. Read what it does and who it is for, then visit its site.
Listens to every patient interaction, not a sample. AI categorizes outcomes and ties them to collections, cost and satisfaction so teams can fix the cause.
Learn more Coverage and outreachA patient outreach engine that turns open coordination-of-benefits cases into resolved coverage records.
Learn more Experience intelligenceQuarterly healthcare consumer research, benchmarks and dashboards across more than 40 touchpoints.
Learn more AI engagementAn AI-native engagement platform. Specialized agents connect outreach, experience recovery and feedback, with people in control.
Learn more Consumer healthA patient-owned health profile that carries context across care settings and is shared on the patient's terms.
Learn moreConcierto XM coordinates specialized AI agents across outreach, recovery and feedback. Sightline automates coverage outreach. Sentinel listens to every patient interaction, not a sample. People set the rules and stay in control.
Practical help moving from pilots to production.
Every engagement is tied to a number before work starts. At Providence the same approach also lifted digital payments 46% in 30 days, tripled payment-plan inventory and raised first contact resolution from 65% to 91%.
Speech and text analytics found where patients were confused before their visit. Three scripts were A/B tested and staff retrained on the winner. Result measured over the following six months.
Read the case study −50% Inbound call volume · large integrated health systemJourney mapping found more than 1,100 digital failure points across the portal and website. Working with IT, 900 were fixed.
Read the case study 35,000 Medicaid enrollments, $20M revenue impact · large integrated health systemFinancial assistance applications rose 30% and completion rose 25% once the process was redesigned around the patient.
Read the case studyResults from programs led by Pelorus principals at Providence and other large integrated health systems.
“Pelorus’s innovative approach—blending human-centered design with continuous improvement—has been instrumental in accelerating our growth agenda and strengthening our competitive edge in the market.”
CFO, Large Integrated Health SystemFounder and CEO Jeff Logan led customer experience and operations at Providence: 2,500 people, a $250M budget and a $2.5B P&L across scheduling, patient access, billing and customer service. He was named 2024 CX USA CX Leader of the Year and is a U.S. Navy veteran. The team brings decades of revenue cycle, CX and technology leadership from Providence, PeaceHealth, U.S. Bank, Elevance, Optum and Qualtrics.
Meet the team
Jeff LoganFounder and CEO
Peter AngerhoferRevenue cycle
Kim SullivanHospital operations
Raymond GerberAI and technologyQuarterly research across more than 40 touchpoints, with benchmarks by system type. Report title and findings to come.
Read the report
Perspective · Consumerism Consumerism Has Introduced Itself to U.S. Healthcare 13xaverage ROI at Providence 
Insight · AI Hear every call, not a sample 100%of interactions reviewed 
Insight · Revenue cycle Patients don't refuse to pay. Bills make it hard to know what's owed. New insights and perspectives from Pelorus.