ADVISORY

SERVICES

Operator-led growth through better experiences.

What We Do

Pelorus is an operator-led advisory firm that helps leadership teams turn customer experience into measurable performance.

We blend practical operators, modern experience analytics, and execution discipline to improve growth, reduce cost-to-serve, and build durable trust.

We don’t just advise. We run the play with you.

Our Point of View

Most organizations don’t have an experience problem, they have an execution problem. We connect listening to action, action to operating rhythm, and operating rhythm to outcomes leadership can defend. The winners in the next decade won’t just talk about customer experience. They’ll run it like a business.

What We Deliver

Growth + Trust Strategy

• Define the experience promise, economic model, and operating cadence to deliver it.

• Build trust and loyalty through effective engagement management.

• Improve workforce satisfaction, retention, and productivity.

Digital + AI Enablement

• Apply automation and intelligence where it removes friction and improves decisions.

• Leverage digital tools for seamless customer experiences.

• Enhance decision-making with data-driven insights.

Service Design + Performance System

• Optimize service delivery with customer-centered design.

• Drive quality and efficiency through process improvements.

• Ensure financial performance with ongoing strategic enhancements.

AI Driven Technology Solutions

Sentinel
$0.00

Pelorus Sentinel analyzes 100% of your patient calls in near real-time — surfacing call reasons, resolution rates, scheduling conversions, and payment outcomes through role-based dashboards your teams can actually act on. Purpose-built for healthcare contact centers and fully HIPAA-compliant, Sentinel replaces manual QA sampling with AI-driven insights across every conversation, so you can spot trends, flag outliers, and improve performance before small issues become big ones.

PARTNERS AND AWARDS

Their Words

  • "Pelorus’s innovative approach—blending human-centered design with continuous improvement—has been instrumental in accelerating our growth agenda and strengthening our competitive edge in the market."

    CFO - Large Integrated Health System

  • "Pelorus bridges the gap between brand promise and real-world experience. Their expertise in customer engagement, digital transformation, and AI-driven insights helps create seamless, trusted interactions that drive loyalty and financial performance."  

    VP,Brand– Leading Integrated Health System

  • "This exceptional team transforms the promise of better healthcare experience into reality—blending expertise with real-world execution to drive accountable change."

    CEO - Brand Agency

Meet the Team

  • Jeff Logan

    Jeff Logan, the 2024 CXUSA Consumer Experience Leader of the Year, is a visionary executive driving customer-focused growth through digital transformation and reimagined touchpoints. With over 20 years of experience in healthcare and financial services, he has led large teams at Providence, U.S. Bank, and Anthem to enhance customer experience, access, and engagement. A U.S. Navy veteran, he brings integrity, innovation, and a commitment to excellence in every role.

  • Zack Perry

    Zack Perry

    Zack Perry is a product and experience design leader who transforms complex business challenges into scalable digital solutions. A proven venture builder, he has launched and scaled multiple startups, including a mobility marketplace that reached $40M in annual revenue, while also driving enterprise innovation in patient billing and engagement. With expertise in product-market fit, rapid scaling, and operational efficiency, he helps organizations achieve innovation-driven growth and digital

  • Peter Angerhofer

    Peter Angerhofer is a healthcare consultant and entrepreneur with 25 years of revenue cycle experience, including leadership roles, a successful startup exit, and driving $150M in financial improvements for hospitals and health systems. A Kellogg School of Management graduate, he lives in New Hampshire and serves on local boards.

  • Dan Gallagan

    Dan Gallagan is a continuous improvement and change management expert with over 15 years of experience driving operational efficiency and organizational transformation. Skilled in Lean, Six Sigma, and project management, he has led initiatives that enhance service delivery and optimize customer experiences. His ability to coach teams at all levels empowers organizations to exceed goals and build a lasting culture of improvement.

Let’s Talk

At Pelorus, we bridge the gap between customer expectations and operational realities, delivering data-driven, human-centered solutions that drive growth, engagement, and efficiency. Whether you’re looking to enhance customer experience, implement cutting-edge digital solutions, or build a culture of continuous improvement, we have the expertise to help.

CONNECT WITH US